Privacy policy
Prism and Pearl operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the Services). Prism and Pearl is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as described below.
Personal information we collect
When we use the term personal information, we mean information that identifies or can reasonably be linked to you. Personal information does not include information that has been anonymised or de identified.
Depending on how you interact with the Services, we may collect the following categories of personal information:
• Contact details such as your name, billing address, shipping address, phone number, and email address
• Financial information including payment card details and transaction information
• Account information such as login details, preferences, and settings
• Transaction information including products viewed, purchased, returned, or exchanged
• Communications with us, including customer support enquiries
• Device and usage information such as IP address, browser type, and interaction with the Services
Sources of personal information
We may collect personal information:
• Directly from you when you create an account, place an order, or contact us
• Automatically through your use of the Services, including cookies and similar technologies
• From service providers who support our operations
• From partners or third parties where permitted by law
How we use your personal information
We use your personal information to:
• Provide and manage the Services, including processing payments and fulfilling orders
• Communicate with you about your account, orders, and customer support requests
• Improve and personalise your shopping experience
• Send marketing and promotional communications, where permitted
• Detect and prevent fraud and ensure platform security
• Comply with legal obligations and enforce our policies
How we disclose personal information
We may disclose your personal information:
• To Shopify and trusted service providers who support our business operations
• To payment processors, shipping providers, and technology partners
• To marketing and advertising partners where permitted by law
• To comply with legal obligations or protect our legal rights
• In connection with a business transaction such as a merger or restructuring
Relationship with Shopify
Our Services are hosted by Shopify. Shopify processes personal information to provide and improve the Services. Information submitted through the Services may be transferred to Shopify and third parties located outside your country of residence.
To learn more about how Shopify processes personal information and your rights, please visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com.
Third party websites
The Services may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before providing personal information.
Children’s data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Security and data retention
We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure.
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your rights and choices
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also opt out of marketing communications at any time using the unsubscribe link in our emails.
To exercise your rights, please contact us using the details below.
International transfers
Your personal information may be transferred to and processed in countries outside your place of residence. Where required, we rely on appropriate safeguards to protect your information.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
customerservice@prismandpearl.store
205/3 Hosking Place
Sydney NSW 2000
Australia
For the purposes of applicable data protection laws, Prism and Pearl is the data controller of your personal information.
