Customer Help
If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).
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Frequently asked question!
Hi, How can I help you? Search for your answer in these categories
Orders
Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.
We 100% hope that you are happy with your order. It is devestating to be disappointed, so if you are unhappy with your order in any way, please contact us.
Can you exchange items?
Can you exchange items?
Exchange Policy
We are happy to help with exchanges in certain situations. If you need a different size we can arrange an exchange once the original item is returned to us. The customer covers the return postage. If there is a difference in price this will be charged when we send out the new item.
We are not able to exchange pierced earrings for hygiene reasons.
If you need help with an exchange just reach out and we can walk you through the steps.
Shipping & Returns
Which countries are the products delivered to?
Which countries are the products delivered to?
Orders placed on this shop can be sent to Australia and New Zealand. For shipping to other countries, please contact us.
How much does the shipping cost?
How much does the shipping cost?
Deliver is free for orders over $300. Otherwise a flat rate of $10 will be charged.
Which shipping methods do you offer?
Which shipping methods do you offer?
The dispatch takes place via the parcel service Sendle. We offer delivery to your home address.
Can I return an item if I am unhappy?
Can I return an item if I am unhappy?
Yes we accept returns for any reason within 14 days. Please see our return policy for more information.
Account
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
Payment
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.
