Customer Help

Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.

We 100% hope that you are happy with your order. We never want you to be disappointed, so if you are unhappy with your order in any way, please contact us.

Exchange Policy

We are happy to help with exchanges in certain situations. If you need a different size we can arrange an exchange once the original item is returned to us. The customer covers the return postage. If there is a difference in price this will be charged when we send out the new item.

We are not able to exchange pierced earrings for hygiene reasons.

If you need help with an exchange just reach out and we can walk you through the steps.

Orders placed on this shop can be sent to Australia and New Zealand. For shipping to other countries, please contact us.

Free delivery to Australia and New Zealand on orders over $350. Otherwise a flat rate of $10 applies.

We ship every order with Australia Post, tracked from dispatch to your door. Orders are dispatched within one to two business days.

Yes. You can return unworn pieces in their original packaging within 14 days of delivery. Gifts bought between 1 November and 24 December can be returned until 15 January. For hygiene reasons, earrings can only be returned if faulty. Please see our refund policy for more information.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

No. Payments are processed through Shopify's secure, encrypted checkout, so we never see or store your card details.

We accept Visa, Mastercard, American Express and UnionPay, as well as Shop Pay, Apple Pay, Google Pay and PayPal.